General web terms and conditions

  1. company information
  2. trademark
  3. placing orders
  4. products guarantee
  5. returns or exchanges
  6. payment
  7. prices & shipping
  8. privacy policy
  9. cookies policy
  10. copyrights & applicable legislation

General web and e-shop terms and conditions

This document contains the terms and conditions applied to all orders placed at tinycottons.com. By placing your order, you enter into agreement with us and accept our terms and conditions.

Please read it carefully and if you have any doubts or suggestion you can contact us always through info@tinycottons.com we'll be glad to help you.

Tinycottons reserves the right to revise and amend these Terms and Conditions any time.


Company information

TINYCOTTONS S.L

cif: b66041583

vat: esb66041583

Vía Augusta 25,

08006 Barcelona. Spain


Trademark & Copyrights

tinycottons is the owner of the website tinycottons.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from tinycottons.

tinycottons does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.


Placing orders

To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your basket before completing your order.

To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming from us the acceptance of the order.

tinycottons s.l. will supply the products subject to their availability.

If the products are available, you will receive an automatic e-mail providing information regarding all the stages in preparation of your order.

Consequently, if it were impossible to supply the products included in the order made for any reason, tinycottons s.l. will proceed to refund the amount you have paid for the unavailable product.


Guarantee of our products

All the products supplied by tinycottons s.l. have the guarantees demanded by current legislation in the sphere of consumers and users. To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by tinycottons s.l.

Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline, thus possibly differing from the original.

The descriptions and illustrations of the items offered over the www.tinycottons.com website are not of contractual nature but merely informative.

In the event of an item having any flaw or defect during the guarantee period of 14 working days from the reception of the package, you must immediately inform tinycottons s.l. of this by sending an e-mail to the customer service at info@tinycottons.com in order for us to be able to manage the incident properly as soon as possible.


Returns or exchanges

To be able to proceed to process the return of products you must get in touch with us to info@tinycottons.com, so we can give you the information and documents required to go through with the return. In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly. In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products to tinycottons

In the event of this being a return due to an error, a faulty product or the fault of tinycottons, this return will not entail any additional cost for you.

tinycottons s.l. will not make any change or not accept the return of any products if the item has been used, washed, or not labeled, or has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.

tinycottons s.l. will not accept changes or returns of swimwear articles.

tinycottons s.l. reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund / replace products which are in the original condition as shipped.

You have fourteen (14) working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from www.tinycottons.com

The refund will be made within 30 days from the date on which you requested the return.

The rights recognized by current legislation are in any event safeguarded.


Payment

The payment methods we accept are: Visa, Mastercard and Paypal.

The security system of our bank guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

if there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed, and your order will be put into standby. You will need to get in touch with us through our e-mail service to determine a course of action regarding your order.


Prices policy & shipping

All our prices are in euros (€). The prices of the products are specified on our website and tinycottons s.l. reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and customs duties are not included in the price.


Important for non-eu clients

Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.

tinycottons s.l. cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.

If you shop from outside of the european union, the prices visible on the website are without 21% taxes. please take into consideration that the tax will be applied in form of duty fees once the parcel arrives at your country's customs. Apart from the tax you might be also charged for the customs procedures.

Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.

We recommend requesting information at your local customs office to calculate any eventual additional fees.

In the case you refuse to receive the order because of the unexpected additional fees, tinycottons s.l. reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

The shipping fees will be added to your order while the check - out, and might change depends on which country your order is shipped to.

In the chart below, you will find estimated rates according to your location. if your country is not listed or the weight of your order exceeds the ones detailed, please contact us via: info@tinycottons.com

The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days.

Shipping fees for each country

Spain : 4 €

European Union: 8 €

Rest of Europe: 12 €

Rest of the World: 14 €

We dispatch all orders within 2-5 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, tinycottons s.l. will contact you as soon as possible.

Delivery times given at any time by tinycottons s.l. will always be informative and guidelines, not being binding for tinycottons s.l.

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.

If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.

tinycottons sl will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.

tinycottons s.l. will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

The couriers will make two attempts at delivery to the address stated and your order will be returned to tinycottons after these two attempts, should they be unsuccessful. in this last case, tinycottons reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods.

It's in tinycottons interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.


Privacy policy

By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database” previously made know to the Spanish data protection agency, and managed under the responsibility of tinycottons s.l.

Your information will be kept and saved in a secure database and will not be shared with third parties.

We will use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.


Cookies policy

What are Cookies:

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. During your visits to our website we use first and third party cookies. Cookies provide a way for the Web site to recognize you and keep track of your preferences. Source: whatarecookies.com

More information on how to proceed in web browser:

Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Safari: http://support.apple.com/kb/ph5042


copyrights & applicable legislation

tinycottons s.l. reserves all the intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly forbidden.

all content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, is the property of tinycottons s.l. and protected by international copyright laws.

spanish legislation shall be applicable to any action taken on our website as well as any purchase made over this, settlement of any disagreement being subject to the spanish courts in barcelona.